Migrating from on premise to off site

johnrob18
Giga Guru

‎03-23-2015 05:32 AM

Has anyone migrated from an on premise   version of Snow to offsite?

Any tips? Any links as I can't seem to find anything on the wiki.

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brian_quinn
ServiceNow Employee
ServiceNow Employee

‎03-25-2015 11:04 AM

John,



One of the easiest ways to migrate from a ServiceNow hosted instance to a self-hosted instance is to "clone" using a database dump.  



The hosted and self-hosted instances will have to be exactly the same version, and then you will have to work with ServiceNow support and your sales rep to try and get a database dump of your hosted instance.   Once you have the database dump, the selfhost site has a KB article called "Cloning Procedure" that you can use as a guide to load the database dump into your self-hosted instance.   The instructions won't be exactly the same, but should put you on the right path to loading the database dump onto your instance.



Thanks


Brian


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Uncle Rob
Kilo Patron
In response to brian_quinn

‎03-25-2015 11:18 AM

He's actually travelling the other direction.   I was once part of an on-prem move and SN told us (at the time) it was a permanent decision.   That was a few years back, so I don't know if moving back to the cloud is a new capability.


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brian_quinn
ServiceNow Employee
ServiceNow Employee
In response to Uncle Rob

‎03-25-2015 11:35 AM

Sorry, if I misread the OP!   If you are trying to move from self-hosted to hosted by ServiceNow, it is possible (although not easy), and it would be a paid service that you will have to discuss with your sales rep.


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dorothym
Kilo Contributor

‎08-03-2016 01:23 PM

While SN support does not have a documented process, we were able to get someone to assist. It seems to be a case-by-case scenario.



It involves you providing a db dump that is approved to release from your customer, uploading to an sftp server that you provide creds to for SN support to access, and specific instructions for SN support to drop existing and populate cloud db with your dump.