Missing Installed Software : Discovery

jeremyeperdue · ‎03-13-2015

Last month we were able to pull in the installed software on a machine via discovery.

Found that when we run discovery now, it is not populating this data.

At the beginning of this project, we applied a business rule to prevent duplicate CI names and it had a similar affect on Network Adapters and Disks. We found this BR to be the issue and removed it and this is no longer an issue. So I am somewhat familiar with the process, but not familiar enough. How can I further troubleshoot this issue?

I have:

checked all Business Rules created on or around the time it stopped working.

Confirmed the payload is being returned: WMI: Installed Software (nodes: 2)

Check log files and no errors are being returned.

jeremyeperdue · ‎03-17-2015

We found the Software Asset Management plugin was enabled around the time this started. Once enabled, it changes the table where installed software is populated by discovery from 'Software' cmdb_ci_spkg to 'Software Installation' cmdb_sam_sw_install.

By adding the related list pointing back to the sw_install table, it resolved this issue.

View solution in original post

johnnyjava · ‎06-08-2015

I can tell that RPM or DPKG intalled software is making it into the cmdb_sam_sw_install table, and since what I really care about are things we don't use RPM/DPKG to install, I plan to move the above code into a Script Include and then call it from the necessary Process Classifiers and Sensors.

I still consider Discovery to be a fine Asset Mgmt tool. We already spent the time to tell Discovery what all these Running Processes are, it's not a big deal to now tell Discovery to record them as Software Installations.