Missing required fields under RITMS

[SooraC]

Hi team, 

Some ritms in a request are missing required fields. We found a KB article (Service Portal allows users to submit the order guide even if mandatory fields are not populated - K...) mentioning that using the pre-Kingston order guide might cause this issue. However when we checked, we are currently using the "SC Order Guide." Could there be any other reasons why ritms are being created without the required fields?

Thank you in advance!

[SooraC]

Hi Team,

Thank you for your responses. I’ve identified the issue, and it was unrelated to the order guide. The access point for the catalog item was different.

Thank you for your help!