Change request ACL on "Impact" field

[Poorvi Kulkarni]

Hello,

My requirement is to make all the fields on change request form editable for ITIL users in "New" State and read-only in all other states.

Currently, I have a write star ACL and field level write ACL for "Impact" field with ITIL role for new state. But, the field is read-only on all the states. Please do share your insights on the same.

Thanks in advance!!

[Runjay Patel]

Hi @Poorvi Kulkarni ,

There is already OOB field level write acl written for Impact which allow to write it if user have role sn_change_write. make sure your itil user have this role. Do share your code which you are writing to prevent this.

Simple ACL you need to write with condition state =new.

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[Sandeep Rajput]

@Poorvi Kulkarni I recommend using Access Analyser to check which ACL is not allowing the user to edit the fields in the New state. For more information you can refer to https://www.servicenow.com/docs/bundle/xanadu-platform-security/page/integrate/identity/concept/acce...

[Poorvi Kulkarni]

@Sandeep Rajput , used the access analyser, found this. I do not understand why this is blocked.