Mobile Agent

[PamuruR]

Hi All,

we have an issue that for incidents on Agent mobile app with a higher number of updates, the latest comments are appearing at the bottom rather than the top. However, when there are fewer updates, the order is correct with the latest comments at the top. Can someone help to sort this order fixed

[Dinesh_Now]

The mobile app shows comments in chronological order by default; to fix it, you need to configure the activity stream or mobile layout to display latest comments first (descending order).

[Sujit Jadhav]

Hello @PamuruR ,

I'm not sure about the exact solution but you can try this  

1.Navigate to: System UI → UI Properties → Activity Stream Properties 
Check if the following property exists: 
glide.activity.order 
Set it to: desc 

2.Go to: Now Mobile App → Applet Launcher → Form Applet → Form Sections → Activity Stream 
Check if the Sort Order option is available (depends on version). 
Set:  
Order: Descending 
Field: sys_created_on

3. If your mobile experience uses UI Builder App Configurations, do this: 
Open the Experience in UI Builder 
Locate the Activity Stream component 
In the component properties:  
Change "Sort Direction" → descending 
Change "Sort By" → sys_created_on
 
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Thank You,
Sujit Jadhav