Mobile Related Change View Different

[bernard6]

Using the SmartPhone Mobile views when I open a Change record from the Approval request to view what the approval is for the view of the Change that is displayed is not the Mobile view.   None of the UI Policies seem to run as additional fields that are not required for the change type are not hidden and no UI actions are available.   We have a lot of fields that are specific to the type of change, so this results in the view having a lot of blank fields that are not related to the change. If I open that same Change record natively by navigating to Changes and select it, it does open with the Mobile view that is defined for a Change record - properly hiding the necessary fields that don't pertain to that type of change.

Does anyone know why the view is different when opened from the Approval using the 'Approval for' reference to the Change?   Is there a way to make it show up with the defined Mobile view?

Thanks in advance,

David Bernard

[bernard6]

Thanks John!   I'll open a Hi incident and reference the PRB.