I'm working on a catalogue item for the Digital Interface table 'sn_apm_di_digital_interface'. One of the questions I'm implementing is in relation to the Authentication Type field: If a user selects No, when the request is approved, I want the Authe...
HiI'm not able to see problem records In Australia release even though i'm having admin role and there is no new button for creating new problem records.any reason
Hi, Sometimes, when i try to open service request modules, there is no next action button available into service portal form. below is the url which is loaded.sp?id=sc_cat_item&sys_id=ccb9ebbf1b897b80c9307510cd4bcb7f&table=sc_cat_item&searchTerm=new%...
Can someone help in how can i add the group filter in the time card table .Kindly help its urgent
Hi everyone I created a bunch of schedules in on-call scheduling which works perfect. What I need to create now is a schedule for all managers on duty. They rotate like the rest of the people, but they do not handle tickets. So it is basically just t...
Hi Community, For the enhancement record, the issue is that when the revert to draft process is triggered even though the approvals are marked as no longer required the previous approval flow context does not end when the demand is set to draft again...
Hi All,How to configure + (add new) button in SOW workspace. I have a requirement where add new interaction should be visible for ABC audience and as OOB I could see new incident, new change request and that should not be visible for the same ABC aud...
HI All,As part of our GDPR requirements it has been requested that information is removed form a ticket once the ticket has been closed. I have been able to overwrite Variables and field associated to a RITM and Ince, but I am having issues removing ...
Hi I've created a notification for approvals for teams. I'm seeing the below info messagesAction not fully connected. To provide a consistent chat experience across all portals, create actions that use both LLM and NLU topics.Info MessageThis notifi...
I am trying to use the native Model Context Protocol (MCP) Server available in ServiceNow to expose tools to MCP clients such as AI Agent Studio, Claude Desktop, OpenAI/ChatGPT connector, and Microsoft Copilot. However, the MCP server tools cannot be...
When working on ServiceNow integrations, attachments are often one of the most painful parts to handle consistently.Across different projects, I kept running into the same challenges:Reading attachments and sending them to external systemsReceiving ...
In servicenow we have a custom application called Onsite in that i have a table called PP[Prevention Plan] and when try to renew the PP record by renew button in console the old PP gets inactive and open a new record automatically but in workspace it...
Hi, On the form screen, there is a field of type "File Attachment".(This is the area circled in red.) When I click on the "UPDATE" button in this field, nothing happens. (The screen to select the attachment cannot be displayed). What are the possib...
Hi Team , Problem StatementWe have implemented a 3‑Strike rule using Flow Designer for Incidents that are put On Hold with reason “Awaiting Caller”.Expected behaviorWhen the Incident is Resolved or Closed, the strike monitoring must stop immediately...
Hi all,I'm in the process of creating a custom probe to identify my software using a Rest API call.Let me know if the architecture of this seems correct or not. I've created a Discovery Probe (AppDiscovery)AppDiscovery creates an ECC Queue Item (Topi...
