I have a catalog request item that contains a service type selection. By choosing a service type, multiple approvers are choosen (1 - 3).If muliple approvers are added, when the first one approves the request, the others have no way of knowing that t...
Here is a scenario we are trying to solve for:1. User submits a request for software installation approval using one of the TSS Now record producers available in the Service Catalog.2. Upon submittal, the record producer creates a record in the TRM ...
Hi All,I'm new to On-Call scheduled implementation. I'm using OOB default escalation workflow. My trigger rule is on P1 P2 tickets. when i create a P1/P2 incident escalation workflow will start but in between if i change the Priority to(P3/P4) i stil...
Hi , If we make survey as public, then the survey will expiry after the expiry time.Please confirm
Hi,My instance is still on the Core UI and we would like to utilize AI Search for agents. Is it possible to switch Global Search from Zing to AI Search without being on the Next Experience UI? I have not been able to find any documentation for this a...
While browsing the developer documentation on business rules, I found something I didn't quite understand. Why can't we use an `if` statement to check conditions in business rules? If we can't use an `if` statement, how can we evaluate a condition a...
I have implemented the Sidebar integration with MS Teams following the same steps mentioned in the (Enable Sidebar users to Collaborate with Teams users - YouTube) video.1. Activated Required plugins2. Creation of Application with all the required pe...
Hi All, As a security measure, we want the below 2 things for mobile app(SNOW). 1. The user should not be able to copy/paste date to/from servicenow app to external content. 2. Taking screenshot should be disabled for the app. Has anybody done anythi...
In Calendar report when I add some special characters like "&" it turns into &. Is there any way to config this behavior in Calendar reports ?
I am trying to change the category associated with tickets. For example, when you select add a time sheet on a SCTASK in the portal, it creates an entry and automatically assigns it to the "Task work" category. We would like to change this to a custo...
Hi everyone Ineed to create a catalog task in Flow designer in that catalog task there is a variable number of admin 1 to 5 depending how many number the user choose need to create N number of tasks with short description Admin "N" and assignment gro...
Hi all,I have a use case where I have to integrate the Virtual Agent with the Microsoft teams that I have done .I am stuck here in the dynamic language translation.When one user from china ( types in Chinese ) than the other user who is the receiver ...
Hello, I have a for each loop to add users to AD group, and that works fine. However, I need to add logic to the flow, so the request is closed if users are added to ad group successfully. It does not have to be all the users from list collector, b...
HI Community, I have a requirement, in incident form we have "create request" on clicking that it takes me to this and on clicking that it is shows nothing its empty. on clicking create request it need to redirect to service portal how can i achieve ...
Hi Everyone, We have requirement in which we need to remove retired and in stock CIs in the software asset Workspace. But the record should not be deleted from the table.Can anyone guide me?
