How to delete 20 catalog items and associated items like Variablesvariable setUI PoliciesUI Policy ActionsCatalog Client ScriptsflowCatalog Item using Data Management job should i do it manually or will it be captured in update set as i need to move ...
(function executeRule(current, previous) { var applicabilityUser = current.getValue('applicability_by_cao');var circularList = current.getValue('circular_cao'); // If circular list is empty → stop saveif (!circularList) {current.setAbortAction(true);...
Hello Everyone,I have a field named Contact on the Requested Item that is currently not dependent on any other field. I would like to make it dependent on the Account field.At present, any user can be selected as a Contact for any Account. Ideally, w...
Hi Team, Is there any way to add Multi row variable sets to the workflow notification? Regards, Sofiya
My PDI has been stuck with this message for four days now. Is it toast?Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.
I have a tag called "Tag Ex" and only specific groups are allowed to use this. I have created a before business rule so that an error appears when a user outside the groups tries to apply the tag with the same name. It will still allow outside users ...
I encountered an unexpected issue and would like your help.I created a catalog item in ServiceNow that displays the logged‑in user's own information and allows them to edit it if necessary.However, one user reported that the phone number shown in the...
I have a flow that I want to use to close out any outstanding approvals after a period of time. I can identify the approval records, add comments and cancel them easily, however I also want to add a message to the parent record to advise the user tha...
Hi, In the sc_task table, I am trying to keep additonal comment as default and the user should click on the toggle button to update worknote. It is good in incident. But in sc_task, both the fields are appearing at the same time. Attached the image b...
Hello PagerDuty is being used for P1 and P2 incident creation and response. When PagerDuty incidents come into ServiceNow it shows as P4 instead of P1 or P2 incident. ServiceNow incident should match with PagerDuty record.Can someone please provide...
In the incident form, under the related list, when I open the "Affected CI" related list, it displays the records in a pop-up window. I would like to update the filter condition here because the current view includes records that have been retired. H...
Inbox option is available for Admin users on Service operations workspace but not for non Admin users though the user has AWA_agent role.
Hello Experts, We have Platform analytics dashboards in our TEST instance and I want to move them to PROD. What is the best approach and how can we migrate from one instance to another? Hoping for detailed steps to ensure nothing will be broken. Than...
Integrating the GitLab spoke for Service NOW and the service account we are using is "owner" and has API and Admin Mode scopes in gitlab oauth application configuration. I can pull info fine via Service NOW and populated two custom tables with Users...
Hi All, After submitting the record producer in portal there is a Save button that is displayed, Need to hide that save button.
