Hello I have a requirement that, "Payroll has a monthly cut-off date defined in an annually updated calendar. Any pay element claims (such as overtime or allowances) submitted after the cut-off must still be accepted but will not be processed until t...
I have a client script and script include which im trying to use to narrow down the results available to select from a reference field. So far i have verified it returns the correct data (an array of sysids), but when I check if it sets that data in ...
Hi, I have a custom app I am making in ui builder and I am wondering if someone can help me with a updating a the script on a ui action so that after I submit a form, it goes back to the list view of the form just like in native ui. I tried the...
Hi Team,I’ve installed the Guided Self Service plugin in my DEV instance. After activation, I’m unable to find it in the Application Navigator—typing “Guided Self Service” returns no results.Interestingly, in my PDI, the same plugin shows up in the n...
I have to create a calendar view report for a catalog item. The requirements are as follows :When the SCTask(s) are created,Then:The given request should be pushed to have a calendar view and the calendar should be viewable from the SCTask(s)Upon cli...
Looking for some help from ServiceNow with my PDI.
I'm working on a catalogue item and we've got a requirement where a user can't input the same name as an existing entry in the business application (cmdb_ci_business_app) table:However, what we've noticed is that if the existing Business Application'...
Hi All, The ACL created on the task_sla table currently allows application-specific role users to view SLA records for all tasks across the instance. While this behavior is working as designed, users are also able to see Task SLA records belonging to...
Hello Devs,I have 3 different views for changes, normal, standard and emergency. I want to force the views when the requestor is clicking on the tile to create a change from the sn_chg_model_ui_landing page. I tried updating the interceptors for chan...
When a user replies to a notification email, can that reply be logged automatically in the record’s Activity/Work Notes/Additional Comments?If this is possible, what is the recommended approach
Hi Devs, I am having issue accessing the target in the ETL defintion in an IntegrationHub import. I am trying to update the records on the target in an onAfter script. I cannot access the target object, when I log it, the target returns undefined and...
Hi everyone, By default on both Technology Service (cmdb_ci_service_technical) and Service Offering (service_offering), there is a knowledge article related list. I'm trying to find a way to associate KB articles to it but not sure how. When I conf...
Hi There, I have a subcategory table that has name, dependent value (category) and business application. I have a reference qualifier on a sub category field that is looking at application and dependent value and populating sub category. In the same...
Hello,I would like to set an advanced reference qualifier that dynamically limits records on a reference Field 2 [u_field2] basing on what the user selects on another Field 1 [u_field1]. Field 1 and Field 2 are reference fields which reference the sa...
Hello, I have difficulty to setup advanced qualifier, and hope someone can give me some idea. I have two fields called ‘Owner department’ and ‘Catgory (DX)’ on incident form. Both fields are reference field, and are referencing another table (u_corpo...
