Resolved! Set default source for mobile app HR Case
Hi everyone, I was wondering if it was possible to set all HR Cases created via ServiceNow mobile app with the source 'mobile_app' for example without using gs.IsMobile()? Thank you!
Forum Posts
Looking for Service Mapping end‑to‑end flow & steps for creating Business Services & Entry Point URL
Hi Team,I’m getting started with Service Mapping and need quick guidance on:The end‑to‑end flow for Service Mapping (readiness → mapping → validation).Recommended training materials or Now Learning courses.Steps to create Business/Application Service...
using flow designer I want to trigger assign to
in custom table with list field group refer to group table.i want create some custom task using sheduled job.scheduled job run every 6 months.department field contain multiple values eg: Group1,group2,group3.newly created task assign to needs to be ...
Spoke development - OAuth Token Via MID server issue
Hi, I've created a spoke, based on the YAML representation of a REST endpoint. Part of the process is creating / configuring the Connection Alias and associated connection/credential/oauth config etc. I believe this configuration is OK, but when I tr...
Initiate a Microsoft team's group chat if P2/P1 incident is raised in ServiceNow
Hello Community, I have an interesting integration requirement whenever a P2/P1 incident is raised in ServiceNow, I need to automatically create a new team's group chat with the Group Chat name as - "Alert !, P2 incident was reported...."something l...
Service operation workspace - hide or remove from the list menu
I would like to remove the option to create change request and create a problem service operation. from everyone from now but i want to be able to remove per group or role. i try removing from the ux page property name chrome_tab but that make the...
Mobile Agent
Hi All, we have an issue that for incidents on Agent mobile app with a higher number of updates, the latest comments are appearing at the bottom rather than the top. However, when there are fewer updates, the order is correct with the latest comments...
How can we do this
i have a reference field in my catalog item which gets the data from cmn_department table.Whenever a user selects certain department the location field should automatically be populated. Also this has to be auto populated only when project type is r...
Need Clarification
I have a requirement where in i need to trigger tasks based on multi row variable set, if there are rows entered, then a task should trigger else it should not how can i do this in workflow?Please help thanks
Filtering / Foldering Preapproved Change templates
Is there any out of the box / recommended way of implementing folders / filtering based on the Assignment Group a user belongs to in the Preapproved Change templates section of the Change module? As our organization continues to request for and add n...
Active Chat Window missing in configurable workspace
My agents are able to receive work items via the inbox page in the configurable workspace but once they accept the work item, the active chat window does not appear. The chat window shows up in the SOW workspace (attached below) but not in our custom...
File type not permitted error for Microsoft Purview sensitivity label with encryption
When utilizing Microsoft Purview for data classification and labeling of files, the confidential sensitivity label is configured to encrypt the file. When trying to attach a .docx or .xlsx file that is encrypted with Purview sensitivity labeling to a...
Standard Change Categorization in Change Models Create New Option
I have one requirement where multiple standard change templates are getting created and I have enabled change models. So in create new tab Normal, Emergency type appears and all the standard change templates appears on the same page. I want to catego...
Global Search not working
I'm having issues with the global search. It's strange because the dev side works but live does not. When I search for a word the search states there are no results for asset. Does anyone know how to fix this issue?
Show All Text In Playbook: List Title to show all Text
Hello ServiceNow Community, I am attempting to edit a Playbook that has information about approval status, yet the information displayed below is truncated with ellipses and does not fully show all text. Where do I configure this change so that all ...
