Hi, I did global search for order guide and from the result when I click the search results order guide is not opening but when I search for catalog items or knowledge articles I am able to navigate to respective record. We have AI search enabled as...
I want to add a new dashboard widget to Service Operations Workspace home screen that displays incidents where condition is :Caller.VIP = truePFA , SS for reference.
Hi all, I want to group by multiple fields in list. In workspace, I'm using list component of default type. In that list want to group records using field1 and field2. How can I achieve this requirement. Please suggest me
I have a declarative action that triggers an API, and I want to prevent duplicate clicks. Is there a way to disable or grey out the declarative action button?
Hi Team, We currently have two variables in the form:Select User – a reference variable pointing to the User tableUser ID – a single-line text variableThe expected behavior is as follows:When the user information entered in Select User is not found,...
Hi All, I have configured 3 page variants in workspace. On pageA, I'm inserting a record in Table1. passing created record's sys id in page properties to PageB. Let's say parentRecSysId to that sys id. From PageB, passing that parentRecSysId to PageC...
In Flow Designer , i have used OOB "Ask For Approval" Action , and used the scripted query for Approval rules.So, there are two groups which I seek approval from, Group 1, and Group2 .Only after getting both approval , I should move the Change Reques...
Hi All,I’m facing a strange issue with a List field in Service Portal and looking for insights if anyone has seen this before.ScenarioThe list field points to a custom table "Reports"Reference qual: reportIdISNOTEMPTYField works correctly for adminFo...
I lost my instance https://dev211496.service-now.com/I used that instance in a daily basis now I dont understand why is not in my developer profile, I have a lot of work there how can I restore or get the information of that instance?Please help me ...
Hi Everyone is there a OOTB way to populate a custom field from demand to project in SPM module?
Hello Everyone ,1.We are created a new service channel and a queue Service Channel Name: ABCQueue: XYZ2.We have added the same queue on the flow "Live Agent Routing"3.We have added the New Service Channel(ABC) in the above queue(XYZ))4.But still we ...
Hi,When sctask state= onhold, substate = waiting for customer, then wait for customer response for 7 days, if no response then the task should be closed automatically, we configured the flow and we are facing issuefor example after 2 days, If the sta...
A client is wanting to see Approvers in the 'Request Item Workflow Stages' widget. I had seen a community post on enabling some system properties (glide.workflow.renderer...) but those didn't affect what is displayed. I still only see stages - it see...
Hi Everyone,We got a new requirement for set up BeyondTrust integration with ServiceNow for ABC Company. Could anyone guide me / explain step by step process and prerequisites.Thank you!
Hi Team , can any one please help me on this issue? table :- csdm_app_services only while updating 'tagged' based application service, while changing the name, only we getting this error , when we click on update button . in the below image , i ha...
