Modify default sort option for global search results

Ankita Bisht
Tera Contributor

‎06-13-2025 03:03 AM

Is it possible to change the global search results default sort by with updated newest option at the top rather than Most Relevance?

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-13-2025 03:06 AM

Hi @Ankita Bisht 

 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/ta...

 

https://www.servicenow.com/community/developer-forum/global-search-results-can-you-define-a-new-orde...

 

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Dr. Atul G. - Learn N Grow Together
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Ankita Bisht
Tera Contributor
In response to Dr Atul G- LNG

‎06-13-2025 04:02 AM

Hello @Dr Atul G- LNG I already checked those article. I know while searching we can select the sort option as per our choice.

My actual question is, default sort by is showing as Most Relevance in global search results. Can we modify to show the default sort by as updated newest. Where we can configure this in servicenow?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Ankita Bisht

‎06-15-2025 02:01 PM

Hi @Ankita Bisht 

I doubt this is possible. Please log a case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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