Incident - Followup Field - Reminder

keerthana10
Tera Contributor

‎06-13-2025 06:29 AM

Hi Experts, 

I created a 'Follow-up' field on the Incident record, which is of type Date and Time. I want a reminder (Assigned to user)to be triggered one hour before the follow-up time. I have created a reminder under the Incident record, but it is not being triggered.

 

Please help me on this, Thanks

0 Helpfuls
  • 541 Views
6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-13-2025 06:34 AM

Hi @keerthana10 

If you want to send a reminder, you can use the Flow Designer and build it like this.

 

https://www.servicenow.com/community/hrsd-forum/email-notification-2-weeks-before-due-date/td-p/2971...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

keerthana10
Tera Contributor
In response to Dr Atul G- LNG

‎06-13-2025 07:53 AM

Hi @Dr Atul G- LNG  , I need to achieve this  without using flow designer , so i am trying  using Reminder table.

but its not working.

Preview file
30 KB
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to keerthana10

‎06-13-2025 08:03 AM

Hi @keerthana10 

 

DrAtulGLNG_0-1749826995854.png

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/task-table/c...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎06-13-2025 08:10 AM

Hi @keerthana10 

 

For me it is working

 

DrAtulGLNG_1-1749827417179.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls