Modify the Popular items list in the service portal

[karrierr]

In the Service Portal OOB, when you click on Order Something, it redirects you to the Service Catalog homepage which displays the Popular Items list.

The client wants to control what items are displayed on this list. They still want to show 9 "items" but some of the boxes they want to see are "Hardware" and "Software" which are not really items, but categories. Is this feasible by modifying the Popular Items widget?

Or any suggestions on how to deal with a combination of categories and items as the default view when clicking on Order Something? Maybe we should not use Popular Items at all, rather display the required categories and items as static on the Service Catalog home widget.

Items/Categories that should replace the Popular Items:

1. Access to MS AX (catalog item)

2. Access to MS NAV (catalog item)

3. Change and Project Request (category)

4. New Employee (catalog item)

5. Update Employee (catalog item)

6. Deactivate Employee (catalog item)

7.Onboarding Package (catalog item)

8.Hardware (category)

9.Software (category)

[Nilesh16]

Great, this worked perfectly for me!!!

[Vanama Akhil]

Hi Murali,

I have the same Requirement.
I have commented from line 168  till 220.

But a small change ,I should Glide the Record of "sc_cat_item_category" this table.

It is not working.

Note: It is working for sc_cat_item and sc_category tables.

Thanks in Advance

[Admin7267]

@karrierr, have you implemented this requirement?
I have the similar requirement to be implemented.