Modifying Incident Overview in SOW

[tinndizz]

Hi ServiceNow Experts, I need help please -

So on the Incident form in SOW I need to remove the following: Business Impact, Configuration Item, and Service Offering fields, and instead add Supporting service field

Now, I am on UI builder, created a variant for Incident overview however, I do not know and cannot figure out how to delete those fields highlighted above and add another field - please help...

[Community Alums]

Hi @tinndizz 

PFA, just for clearance.

[tinndizz]

Awesome! How will I know if I am doing the changes on the Incident overview variant that I created and not on the OOTB one?

[Ankur Bawiskar]

@tinndizz 

You need not perform anything in UI builder.

In Incident form -> configure the form layout for Service Operations Workspace and add/remove fields sections etc and it will reflect in Workspace

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@tinndizz 

the fields comes from this view

If my response helped please mark it correct and close the thread so that it benefits future readers.