Monitoring and Notifying Groups for Stuck Outbound Emails

[Ravanababu Vukk]

Hi Everyone,

Is there an out-of-the-box feature available to send notifications(SMS, Chat..etc) to a specific group when outbound emails get stuck in the queue? If not, what would be the best way to monitor this and send alerts to the appropriate group?

Thank you in advance!

[Sumanth16]

Hi @Ravanababu Vukk ,

Make a report that has the query that would capture these stuck records... say for the timeframe of last 2 hours...  Then make a scheduled job that will email whoever if the report runs and it finds record- then check OMIT if not records- so you have a cool process that will run the report every x hours and alert you if any records come up. Now the better thing is to find the root cause here- perhaps these records are treated as spam and ignored- perhaps certain ones really should be... like for emails from a locked account spamming the system..

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755061

If you find it helpful, please mark my answer as correct so that it can useful to others.

Thanks & Regards,
Sumanth Meda