Getting Javascript error on employee center service portal after washington DC upgrade

VaibhavJ
Tera Contributor

We are getting the JAVAscript error on service portal after the Washington DC upgrade.

VaibhavJ_0-1715963497692.png

 

If anyone face the similar issue please suggest the solution.

 

Thanks!

Vaibhav J

 

1 ACCEPTED SOLUTION

brandonmartel
Tera Expert

I had the same issue and opened a ticket. Apparently this is a known issue and there is a fix in Xanadu and a possible hot fix releasing today -

 

Issue:
Javascript error on ESC after upgrade to Wash DC

Most Probable Cause:
This is a known issue, please refer the PRB1758577

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644179


Solution Proposed:
This problem is currently fixed in the Xanadu Release, and is currently tentatively targeted for a fix within the "Washington DC Patch 4" and "Washington DC Patch 3 Hot Fix 1" release. As of now, there is no functional impact of this PRB.

If you wish to suppress these errors as a workaround, the property "glide.sp.show_console_error" can allow you to achieve this. These errors are governed by the above property, and are only displayed to admin users (even when impersonation is used). When a non admin accesses the portal (through a direct login), they should not be able to see the errors. Disabling this can allow you to suppress the messages for admin users, however this will disable all javascript errors:

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/concept/prope...


Alternatively, upgrading to Washington DC Patch 3 Hot Fix 1, which is currently targeted for a release on the 20th May, can also resolve the issue faced.

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5 REPLIES 5

Gangadhar Ravi
Giga Sage
Giga Sage

Please check error in console and post.

Hi Ravi,

 

Here is the error in console.

 

VaibhavJ_0-1716201359472.png

 

MQG
Tera Contributor

I have exactly the same errors displayed, and the last Patch didn't solve the issue for me, did it work for you?

Kind regards.

VaibhavJ
Tera Contributor

Hi,

 

We have upgraded to Washington DC Patch 4 and issue got resolve.

 

Thanks!

Vaibhav J