Developer

Restrict Catalog Items to select Employee Types

Good morning,I need to restrict select catalog items from a group of users with a specific employee type.I will use the not available for with user criteria (refer to the screenshot.u_employee_type is a custom field on the sys_user tableHow can I scr...

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Resolved! OnSubmit client script to make attachment mandatory in service portal is not running on glideapp

Hello, I wrote an on submit script to make attachment mandatory that is visible on service portal or esc, but this script is not running on glideapp.servicecatalog_cat_item_view. Below screenshot for your reference. Please suggest .I have written 2 s...

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I want to change the label of field displayed on Workspace.

I want to change the label of field displayed on Workspace. I want Opened for field to have a different label just on the workspace. Is this possible?Please help me out!Thanks.

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Editing Closed Request Fields as Admin

Hello Everyone,I have an excel sheet of records data, and as an admin on Prod instance I want to be able to edit closed complete request fields which are read only to match with the excel I have, how do I do this in the best way with minimal manual ...

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Resolved! How to make a field mandatory only on SC Task for a particular Catalog Item

Hi All,I have a requirement where a catalog variable job_number should:Not be visible on Catalog Item or RITM (achieved by a Catalog UI Policy). Be mandatory only on SC Tasks when:Short description starts with "Create address book record"Assignment g...

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Translate a related list control label

Hello,I have translated a table label, and it displays correctly throughout the application. However, when the table is shown as a related list, the related list title does not use the translated label.Is there a way to translate the related list lab...

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Problem Model selection on workspace

We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to create problem with those 2 models. This interceptor is working as expected for native UI but its not showing on workspace and instead the default problem model is sele...

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Add options to the sys_choice table

Hello,I have to create a field on a catalog item giving users the option to select "Library or List".If 'Library' is chosen, a *multi-selection* dropdown is needed with the following options: Site SecureSafetyEnvironmentalProduct SafetyVoice of Custo...

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"Edit Metrics Weight" UI action not working on Service offering form

When I click "Edit Metrics Weight" on the Service Offering form, the modal opens without displaying any data. I checked the UI Action and found that GlideDialogWindow references a specific UI Page, but I couldn’t locate that UI Page in my instance. I...

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Workspace view rule script for custom workspace

I wanted to know is there any way we can use the scripting in Workspace View Rule? I am looking for a way to call scripting include in workspace view rules.I have created the workspace view rule for my custom workspace. See the screenshot pasted belo...

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Agent Workspace: Checkbox/selector for Multiple Record Section on list view for custom application

Current behavior:The checkbox/selector column is visible for Admin users, allowing multiple records to be selected.The same checkbox/selector is not visible for AgentsBecause of this, agents are unable to select multiple records and perform bulk acti...

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Adding catalog variable as a column in the list view using Database view

Hi Everyone! Just want to know if it's possible to add a catalog variable as a column in the list view using Database view?So we already created a database view joining these tables (sc_req_item, sc_item_option_mtom, sc_item_option), and what I can s...

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Resolved! Smart Assessment Assessors set in flow

Good day. I am creating a smart assessment using a flow against the pm_program table. I am having an issue setting "Assessors" via a script. I would like to combine the program_manager and additional_assignee_list fields as assessors. Tried vario...

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Outbound REST via MID server using mutal auth

Hi forumI try to connect to a remote REST service that are using mutal auth: I got it working without a mid server, but I need to use a mid server for this connection: I have tried to follow this knowledge article:https://www.servicenow.com/docs/r/in...

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Failing to install Integrated Risk Management (IRM) into PDI (Australia)

Dear Community, I want to try the different features & functionalities in ServiceNow's Integrated Risk Management before building them in the actual environment. For that purpose I have got a PDI that is on Australia. Now I want to install/activate I...

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