More Options (...) not showing.

[Dinesh61]

for some user More options(...) visible as shown in image inside some options on a record form

for some users More options not visible instead icons are directly showing on header on a form

how we can restore to display as per OOB box

[Vishal Jaswal]

Hello @Dinesh61 

Identify the view(s) for which More Options isn't visible and then navigate to All > System UI > View Rules are configured for such view(s) or any Script is written for such view(s):

[Dinesh61]

Hi @Vishal Jaswal 

Thanks for responding. We have view rules but for some users its working for same view 

[Vishal Jaswal]

Interesting! If you believe your view rule is correct and should work for all then try below:

1. Identify one of the user for which the view rule isn't working.

2. Navigate to All > User Administration > User Preferences

3. Take backup as xml and xcel and then delete record for that user as shown below

4. Impersonate that user and then test.

[Dinesh61]

Issue is not on specific view... if user open any record the more option is not displaying.