Move certifications from company ID to my personal email ID

[learntech]

I am moving out from my company and want to move my ServiceNow certifications to my personal email ID so can you please let me know the steps 

[Nikhil Bajaj9]

Hi @learntech ,

Please check this link to get complete info - https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0010208

[Bhuvan]

@learntech 

Refer below knowledge article,

https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/move...

https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/chan...

Create a support case with Now Learning Help Center and they will help with this request,

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[kaushal_snow]

Hi @learntech ,

>> Create (if needed) a Now Learning / ServiceNow account with your personal email.....

>> Check that your Webassessor account (which holds your certs/exams) uses an email you can still access. If not, you’ll need to update it....

>> Link your Webassessor account to your Now Learning profile under your personal email......

In the Now Learning portal, use the Change Email / Edit Profile > update your email / request the email to be changed.....

>> If automatic steps don’t transfer everything, raise a case with ServiceNow support (via Now Learning) requesting transfer of all certifications / training / badges from your old email to new email. Include both emails, If any proof you need.....

>> After the request, it may take several days (5-7 or more) to complete.

If you like, I can send you a link to the specific KB article from ServiceNow, let me know..

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.