Move certifications from company ID to my personal email ID

[learntech]

I am moving out from my company and want to move my ServiceNow certifications to my personal email ID so can you please let me know the steps 

[prerna_sh]

Hi @learntech 
Please check:
https://learning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/chan...

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Thanks,

Prerna

[Dinesh Patel]

@learntech ,

>> Create (if needed) a Now Learning / ServiceNow account with your personal email.....

>> Check that your Webassessor account (which holds your certs/exams) uses an email you can still access. If not, you’ll need to update it....

>> Link your Webassessor account to your Now Learning profile under your personal email......

In the Now Learning portal, use the Change Email / Edit Profile > update your email / request the email to be changed.....

>> If automatic steps don’t transfer everything, raise a case with ServiceNow support (via Now Learning) requesting transfer of all certifications / training / badges from your old email to new email. Include both emails, If any proof you need.....

>> After the request, it may take several days (5-7 or more) to complete.

If you like, I can send you a link to the specific KB article from ServiceNow, let me know..

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community

[Dr Atul G- LNG]

Hi @learntech 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...