Move PTask created in the Problem Ticket to Work in Progress state

[kamblepooja]

I want to move all the PTask created in the Problem Ticket to Work in Progress state once the Problem Ticket was approved by the Problem Approver - Fix in progress state.

[Dr Atul G- LNG]

Hi @kamblepooja 

May I know exactly what you want to do with all the PTasks? Each PTask is assigned to a group, and based on the availability of the group members, the status will move to WIP. Moving a task to WIP indicates that the SLA has started and that the team might be ready to work on the task.

[Nilesh Pol]

@kamblepooja In flow, you need to add new activity called "Look up records" after the "If Approved", with condition: problem(ref. field) Is triggered record, then use "update multiple records" activity to update PTask to Work in Progress state with respect to the problem.

Thank you.