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MS Teams Call bridge with ServiceNow

Abhi33
Tera Expert

‎03-30-2023 05:13 AM - edited ‎03-31-2023 04:21 AM

Hi Everyone,

 

I am trying to initiate a conference call from the major incident workshop, but I can't do it. (Using notify connector with Microsoft Teams).

Please take a look at the screenshot below.

Abhi33_0-1680178230182.png 

Abhi33_0-1680178493378.png

 

I am able to initiate chat, but I am unable to start a conference call from the workbench, does anyone implemented the conference call initiation with MS Teams with ServiceNow before, if yes could you guide me on how to achieve the same, I haven't find any proper documentation to establish the connection between teams and ServiceNow.

(Note: I do not have any prior experience on working on integrations)

Please guide me through this, any help is much appreciated.

Could anyone provide an update on this

Thanks in advance,

Abhi.

 

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6 REPLIES 6

singhalgita
Tera Contributor

‎10-18-2024 09:21 AM

requires meeting extension to be installed and connection between Azure and SN has to be established/authenticated before you could use it for bridge calls.

https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/meeting-extensibility/task/manage-calls-meeting-extensibility-ms-teams.html

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prashanthma
Tera Contributor

‎12-26-2024 08:08 AM

Any updates on this? were you able to initiate call to MS teams from Servicenow??

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