MS Teams Call bridge with ServiceNow

[Abhi33]

Hi Everyone,

I am trying to initiate a conference call from the major incident workshop, but I can't do it. (Using notify connector with Microsoft Teams).

Please take a look at the screenshot below.

 

I am able to initiate chat, but I am unable to start a conference call from the workbench, does anyone implemented the conference call initiation with MS Teams with ServiceNow before, if yes could you guide me on how to achieve the same, I haven't find any proper documentation to establish the connection between teams and ServiceNow.

(Note: I do not have any prior experience on working on integrations)

Please guide me through this, any help is much appreciated.

Could anyone provide an update on this

Thanks in advance,

Abhi.

[singhalgita]

requires meeting extension to be installed and connection between Azure and SN has to be established/authenticated before you could use it for bridge calls.

https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/meeting-extensibility/task/manage-calls-meeting-extensibility-ms-teams.html

[prashanthma]

Any updates on this? were you able to initiate call to MS teams from Servicenow??

[Sue143]

Any updates on this? I am facing the same error