Ms Teams popup on Incident Form

[Vishwanath5]

Hello,

I have a custom recruitment to add Teams Button on incident form(caller field). which on click open then team chat available in the caller field. 

This is the UI Micro i have written..

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<g:evaluate var="jvar_gr" object="true" > </g:evaluate> 

<!--class ="btn-default;" '${ref}'  reference-->

<a>

<img src="teamslogo.png" width="45%" height="45%" title="Popup Teams" alt="${gs.getMessage('click to open Teamns chat')}" id="${jvar_n}" onclick="invokeChat()"> </img>

</a>

<script>

function invokeChat(){ 

Var prefix = "https://teams.microsoft.com/1/chat/0/0?user=";

var user =  g_form.getReference('caller_id').email;

var firstname = g_form.getReference('caller_id').first_name;

var number = g_form.getValue('number');

var sd = g_form.getValue('short_description');

var subject = Hi  + firstname + ', this is regarding your incident ' + number + ':' +  sd;

var w = getTopWindow();

var url = prefix + user + subject;

w.open(url);

}

</script>

</j:jelly>

@Ankur Bawiskar 

[Ankur Bawiskar]

@Vishwanath5 

it seems you are using wrong field name in getReference()

please ensure you use correct field name

var user = g_form.getReference('caller_id').email;
var firstname = g_form.getReference('caller_id').first_name;

[Vishwanath5]

Issue is fixed thanks a lot @Ankur Bawiskar 

[Ankur Bawiskar]

@Vishwanath5 

Glad to know.

Please mark my response as correct and close the thread.