Multi-Factor Authentication Pair Device Response is Invalid

[rachelconstanti]

Good morning,

We just upgraded our dev instance to Yokohama.  MFA is being enforced for accounts that do not use SSO.

We have one account that fits this criteria - when I try to setup MFA on that account I get a message " Response is Invalid" when it tries to pair the device.

1.  I have tried different accounts

2. I have tried different devices (Android and iOS)

3. I have tried different authenticator apps (Google and Microsoft)

4. Device time is in sync

5. user_multifactor_auth_list - cleared the values in this table

Has anyone seen this and been able to resolve?

Thank you,

Rachel

[rachelconstanti · Accepted solution]

I was able to 'resolve' by manually changing the value of 'validated' in the record found in this table:

"user_multifactor_auth_list" - big question is why...