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Multi-Factor Authentication Pair Device Response is Invalid

rachelconstanti
Mega Sage

Good morning,

We just upgraded our dev instance to Yokohama.  MFA is being enforced for accounts that do not use SSO.

We have one account that fits this criteria - when I try to setup MFA on that account I get a message " Response is Invalid" when it tries to pair the device.

1.  I have tried different accounts

2. I have tried different devices (Android and iOS)

3. I have tried different authenticator apps (Google and Microsoft)

4. Device time is in sync

5. user_multifactor_auth_list - cleared the values in this table

 

Has anyone seen this and been able to resolve?

Thank you,

Rachel

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