Multi-Factor Question

Jonathan102 · ‎03-22-2022

Hi all,

Quick question that I hope someone can help out with. Here is the issue, if you are using MFA in your instances, how do you handle if someone, who has already setup MFA on their phone, gets a new phone and needs to reconnect the authenticator to your SN instance? I recently got a new cell, I had already setup MFA on my old phone, when I went to sign in, the system expected me to be able to generate a code (which I couldn't) and would not give me the option to scan the QR code again.

Thanks,

Jonathan

Inactive_Us1144 · ‎03-22-2022

As a SNOW Admin our team does the following

uncheck the MFA checkbox on the user account
save the user record
check the MFA checkbox
save the record

I'm certain there's a better way to do this but honestly we never got enough of these requests to dig too far.

View solution in original post

Allen Andreas · ‎03-22-2022

Hi,

Glad you got it resolved.

If any other reply was Helpful to you, please also mark those as "Helpful".

Take care! 🙂

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!