Multi-provider SSO is enabled but side_door.do is not allowing logins despite the glide.authentication.external.disable_local_login property being set to false.

[Kristian Johns3]

We are trying to implement multi-provider sso with okta, but any attempt to log into the side_door comes back with a "User name or password invalid" error message. The glide.authentication.external.disable_local_login property is set to false. This is making it difficult to set up service accounts. Nothing shows up in the logs. Does anyone have any ideas as to what else needs to be checked?

[Chuck Tomasi]

Hi Kristian,

Just to check something... the accounts you are trying to use with side_door.do... are they local accounts or do they exist only in Okta? In order for side_door.do to work, you need an entry in sys_user... does this work for for a local admin account for example?

[Kristian Johns3]

Thanks for replying. Yes the accounts exist in the sys_user table. No, not even the admin user can log in using side_door.do. It errors out with the same error message.

[natem]

Did you ever find out what was causing this issue?

[Kristian Johns3]

I believe the issue was pretty simple. The side_door page is not accessible at all if the user is logged in during the same session in another tab. If the session is different, perhaps on another browser or computer, you can access the page, but login attempts will fail if the user is already logged in elsewhere. Basically, log the user in question out everywhere and try again.