Multi Row Variable Set not Displaying on RITM

[mrcorbeaux]

I added a Multi-Row Variable Set to a catalog item. The set displays on the form but after checking out, the resulting RITM does not display the set. Am I missing something? I've searched the forum but cant find a resolution.

Thanks. 

[Manish Vinayak1]

Hi,

I believe you are mentioning about Service Portal view of RITM. It is a known error, the functionality has not been included in the "Ticket" widget in London release.

Here's the KB Article from ServiceNow mentioning the same:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0713584

I am not sure if that functionality has introduced in New York or is still planned for future release.

Hope this helps!

Cheers,

Manish

[mrcorbeaux]

We are not using the Service Portal. So it must be another issue.

[Maxwell3]

Hello Corbeaux

Check the 'availability' tab in your variable set. Make sure it is set to visible elsewhere.

[mrcorbeaux]

It is checked but no luck. Thanks.