Multi Variable Sets not showing in Catalog Task Screen on Mobile Agent

Daniel Klaas
Tera Contributor

‎10-31-2023 03:23 PM

Hi, 

 

I have a catalog item for warehouse requests that is showing correctly in the desktop version of Service Now. 

 

DanielKlaas_0-1698790948975.png

 

But when you view the catalog task in Mobile Agent you don't see the paper form. All the other variables show as expected. Any Multi Variable sets are not showing in the Mobile Agent App. 

 

Is there an easy fix for this? 

 

0 Helpfuls
  • 253 Views
1 REPLY 1

SanjivMeher
Kilo Patron
Kilo Patron

‎10-31-2023 04:00 PM

I think that is as expected. It is not viewable in mobile agent app

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816144

https://www.servicenow.com/community/instance-help-forum/mrvs-workaround-in-mobile-agent-mrvs-don-t-...

 


Please mark this response as correct or helpful if it assisted you with your question.