I have a catalog item with two reference variables on it and I need to make the available values on the second variable based on the value selected on the first variable. I wrote a script include for the reference qualifier but I'm having trouble pas...
We have a computer replacement request with the requirement that the fulfiller must check a box on a specific task (multiple choice field hidden on the REQ named “need_computer”). The task goes to a dispatch group who will reassign the task to a tec...
HI, I would like to know how can we upload a new attachment on sys_Attachment able THanks
I am trying to read in values from a Service Catalog request and will email the general request information when the request is complete. Part of the request is using a Variable Set with 5 fields (1 plain text, 4 reference). Here is the code I have...
Hello, Requirement is a new catalog item for a training request. Requestor should have the ability to select multiple "requested for" users who will be participants in the requested training. Each of the participants may have different approval mana...
what is actual difference
has anybody faced this kind of issue?In the below screen shot end user is not able to see all the content of description field and needs to scroll down. that should get auto expand in portal view as self service and legacy view .In this snapshot of...
I can't add an instance (Madrid patch1) to the NOW Agent app. I got the message: "A server with the specified hostname could not be found". Same instance can be loaded using the NOW Classic app with no issues at all. Could you guys give me an idea...
I have taken code from a UI macro on the Incident table that displays all related tickets to the User of that Incident and am trying to use it on a custom table to do the same thing. However on the new table when clicked it displays all Incident tick...
How to remove or disable an option for a field dependent on another field for a certain group? In the incident field, there are three fields: Incident closure category, Incident closure category type and incident closure category item. Incident clos...
Hi guys, I am trying to record the data that a user enters in Catalogue Item variables (short_description and description) and put that into the request (as well as the requested item). I can get it into the item - that works, but getting it into th...
Hi, Taking description field in Incident table as an example. I have set the Max length of description field to 4000 characters. But when i update this field through a script( i am not sure if the same happens when i update manually), i can even upda...
Hi Team, There is a catalog item, once we submit the request Business service and Application fields from RITM Table below values should be set. Could you please help me on this. business service: “Application Services application : demand manageme...
I am trying to create a custom ACL script so users with the "specifc_group_manager" role have read only access to incident records where the caller has the "specific_group" role. However, we do not want the user with the "specifc_group_manager" role ...
We have a catalog item that we need to loop over so that every time a catalog task is created, the variables on the task are updated. On the catalog item form, one or more users can be selected from a slush bucket variable. In the workflow there is...
