Multilevel pivot report fails to export as PDF from report, or as PDF in scheduled report production

[Gianluca7]

Hi Community

when trying to export a multilevel pivot report on demand, the error message "Export failed" appears:

I have also tried using an Admin user and it doesn't work. Also using scheduled report it sends the email without attachment.

Any idea how to go about this? 

[Gianluca7]

Hi,

I need to export this report as pdf from scheduled email report, not on demand. The error log is:

URLExporter[9ff14a433dfd4866a04309348c40159d]: Error occurred while creating a PDF file. ErrorMessage: An unexpected error has occurred. Please see the instance logs for more details, fURL: /report_export_viewer.do?

[Dr Atul - LNG]

@Gianluca7 

Please check whether you have the updated PDF exporter installed. I tested it in PDF format, and it worked successfully.

[Gianluca7]

How can I check it?

[Dr Atul - LNG]

Install : com.snc.apppdfgenerator

[NagaChandaE]

Hi @Gianluca7 ,

Did you checked the property  "glide.par.export.enabled" as true.

and also Exporting Pivot table as pdf in platform analytics is supporting from brazil release as mentioned in this video https://www.youtube.com/watch?v=07zCjBo5lhY&t=2633s from 39:00 timestamp.

@Dr Atul - LNG what is your instance version?