Multilevel pivot report fails to export as PDF from report, or as PDF in scheduled report production

Gianluca7
Tera Contributor

3 weeks ago

Hi Community

when trying to export a multilevel pivot report on demand, the error message "Export failed" appears:

 

Gianluca7_0-1790674327176.png

I have also tried using an Admin user and it doesn't work. Also using scheduled report it sends the email without attachment.

Any idea how to go about this? 

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Dr Atul - LNG
Tera Patron
In response to NagaChandaE

3 weeks ago

Hi @NagaChandaE I am on Brazil patch 0

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Gianluca7 

 

Check if this old KB steps helps.

KB0746820 Exporting a Multi-Level Pivot table type report to PDF failed 

 

Workaround

1. Go to the report.
2. Click the Settings button (with the gear icon) on the right side of the banner frame.
3. In the General tab, click the icon of the printer to the right of Printer friendly version.
4. Use the browser's print functionality to save the report as PDF.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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