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Multiple attachments getting updated from ServiceNow to JIRA

Koyel Guha
Tera Contributor

‎08-06-2025 06:57 AM

Hi , 

I am facing issue while updating the attachment from ServiceNow to JIRA. When I am updating an attachment, it is adding duplicate attachments continuously in JIRA. but the comment is updated with the latest one as I have used look up latest comment update. 

 

Could you please me to get this fixed so that only the recent attachment gets updated in JIRA.

KoyelGuha_0-1754488538149.png

KoyelGuha_1-1754488584672.png

Any help is appreciated.

Many Thanks. 

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Ajay_Chavan
Kilo Sage

‎08-31-2025 01:39 PM - edited ‎08-31-2025 01:41 PM

Screenshot 2025-08-31 at 22.37.48.png

 

I had a similar requirement, but you must create the flow on the attachment table instead of the record table. Refer to the attached image for more details on how to resolve the issue.

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****
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