Multiple entries in activity log for additional comments?

[sukran]

Once incident has resolved , after that if its required sometimes user have update more additional comments in the ticket ,that is capturing two times in the activity log

The issue occur when incident has resolved ,It has update the comments two times   in the activity and same mail has triggered two times to user

how to stop this

[Ziaur Rahman1]

Hi Sukran,

Please refer to this thread Duplicate Entries in Activity Log

Thanks

Ziaur Rahman

[AnirudhKumar · Accepted solution]

We faced a very similar problem.

There were 4 duplicate activity logs every time we updated a field on a table. 

We also verified that there were no 'Before' Business Rules with current.update();

And then we tried something new!

We found a few 'After' Update Business Rules that had current.update().

We made 2 changes to these:

- removed the current.update() line of code and

- converted the BRs to Before Update.

Voila!! There were no more duplicate logs 😉

And truth is there were 4 of these 'After' Business Rules containing current.update(), and that's the reason we had 4 duplicates!