Multiple None Option in subcategory
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‎03-21-2017 05:33 PM
Hi,
I've imported a set of categories and subcategories for Incident ticket by using as dependent value the field "Category" for the field "Subcategory". Everything works fine on incident table, but when I create a ticket from the Service Portal if I change the category in the subcategory menu a new "None" option was added (actually for each change on the category menu a new "None" option was added to the subcategory menu).
Please, how can I fix this issue?
Thanks in advance,
E.
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‎03-21-2017 09:42 PM
Can you include screenshots?
Have you tried configuring the choice list options (right click on the subcategory label and choose Configure Choices) to see if there is a "None" (or --None--) option in the list?
http://wiki.servicenow.com/index.php?title=Customizing_Choice_Lists
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‎03-21-2017 11:27 PM
There was a problem in service portal for this type dependency select box fields.
Even we also experienced the same problem in catalog items in service portal, native view its working as excepted but in service portal for every selection it displays multiple none's. So, we raise request to HI, There was problem in that and they will resolve this issue in future release.
As of now for temporary work around, we remove the "include none" option in the dictionary level of that field than it did not displays the multiple none.
If you remove the "include none" the select box should display the first choice as default, if you do not want to display that one, you create first choice as
"please select option" then it displays the first.
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‎03-22-2017 01:40 AM
Subcategory is dependent on the value of Category so "None" option, as wrote in docs, remains. I tried to set a default option but the behavior didn't change.
It seems that service portal takes values (for category and subcategory) in a different way compared to the classic view.
How can I proceed?
Thanks,
E.
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‎03-22-2017 02:34 AM
uncheck the check box of "include none" in the dictionary level of the subcategory field and check.
For me its working.
