Multiple None Option in subcategory

[Ermanno Travagl]

Hi,

I've imported a set of categories and subcategories for Incident ticket by using as dependent value the field "Category" for the field "Subcategory". Everything works fine on incident table, but when I create a ticket from the Service Portal if I change the category in the subcategory menu a new "None" option was added (actually for each change on the category menu a new "None" option was added to the subcategory menu).

Please, how can I fix this issue?

Thanks in advance,

E.

[Ermanno Travagl]

This is the dictionary entry for Subcategory field.No "include none" option is available. As I wrote the strange thing is that the behavior on incident form is different compared to the service portal. Adding a bit to the conversation on the SP I created a widget basically shows the incident.do form.

Where is the problem?

Thanks,

E.

[BALAJI40]

I got your point. its service now issue only.

select the choice values as "drop down without none (must specify default value)",

in default value tab: enter default value as "please select option".

try and check this way.

[sapna_sagar]

Try following :

UI Type should be Mobile or service portal.

Include None checkbox should be checked.