Multiple Outgoing Email Address

[Vichu]

Hi All,

Currently IT is using the servicenow and proposing HR to onboard into servicenow. Before buying the actual HR module HR want to use the tool just by having a catalog item in the request module and work on this for 3-6 months.

As of today when ever an email is sent by ITend user receives mail from XXX@service-now.com. The problem and requirement is, all the emails using HR catalog items should show as YYY@service-now.com. HR dont want end users to see XXX@service-now.com

We(IT) are planning to sell the tool to all other business unit and HR is the start, other business units follow the same.

This will be a big business and we dont want to loose, seeking for a solution.

Thanks is advance.

[Michael Fry1]

Did you try checking Include attachments on the notification? It's under advanced view:

[Vichu]

Hi,

We finally decided to go with the solution of using email client templates to address multiple from addresses, in the email template we will define the from and reply to as HR based on conditions, 

We are using the below to chk whether the user is member of group or not

javascript:if(gs.getUser().isMemberOf('32cd7b9bdbef93c4ee88327e9d96191b'))

Could somebody help me in javascript In email client template for below condition,

If assigned to=active user and active user is part of the assignment group then use abc@gmail.com