Multiple SSO Not Working

[ayush_saxena]

Trying to enable SSO for my organisation (Domain Separated) via ADFS. I had performed below steps mentioned on Servicenow wiki

1. Enable Multi SSO plugin
2. Make changes on ADFS server to establish trust.
3. Export metadata and certificates from ADFS
4. Import and configure IDP in Servicenow using ADFS metadata

On testing the connection, I can see Servicenow sending token to IDP but when I try to access Servicenow. It is not redirecting me to ADFS portal .

Hence, redirection does not occur,

I can see a link called external login on portal but it does not redirect anywhere.

Any help/suggestions are welcomed.

Regards,

Ayush Saxena

[sergiu_panaite]

Try enabling the SSO debug properties:

http://wiki.servicenow.com/index.php?title=Multiple_Provider_Single_Sign-On#gsc.tab=0

Regards,

[ayush_saxena · Accepted solution]

Had to add an additional property in the system to make it work.

[tony_barratt]

Hi Ayush,

Thanks for getting back with progress and confirming SSO is working for you now.

Could you let us know which property you added?

I am confident I am not the only Community Member who is interested 🙂

Best Regards

Tony

[ayush_saxena]

My Bad Tony,

Please refer the property details below

Name: glide.authenticate.sso.redirect.idp

Type: String

Value: Sys ID of the identity provider record