Scripting
On the incident form, category should be filled, if a word is present in the short description. Kindly help.
Forum Posts
How to trigger task that are for a post date ?
Hello everyone,I have a Catalog that might have a task or action in future like 11 months from now .How can we achieve it , I know scheduled job or workflow can create a task after 11 months depending on the date but whats the performance impact and ...
Internal business location records are not visible in BLSP
Hi Everyone, In configuration of Service model foundation under CSM, Internal business locations are not displayed in Business location service portal under My Business Locations. can anyone please help me on this. Thanks in advance!
Can we conditionally create either an Incident or a Request from a single Catalog Item?
I want to use a single Service Catalog Item that conditionally creates either an Incident or a Request, based on user input from a select box (e.g., “Is this a break/fix issue?” Yes/No).We want to confirm the following:Is it possible to configure a s...
Regarding Instance Offline
Actually I have used my instance yesterday morning(18-07-2025) as well but when I opened today morning(19-07-2025) it's Showing your instance is offline How much Time It will Take to get my instance back?
Flow error "Scope does not have read access to table sys_dictionary" with everything in global scope
Hi Developers, I need your help with a peculiar error that I can't quite figure out. I am creating a flow and using a "Look up records" action to find "sys_dictionary" records fulfilling some specific filter conditions. The flow is running as System ...
IRM Risk Assessment Field type change in a UI Builder form
Hi Folks,Problem Statement : - I need to change risk assessment field type of assessor and approver to multi choice but when i have done it the button is disabled to create the assessment.Changes Applied in OOB : - I have Replaced the Assessor & Appr...
Ingesting servicenow data into Microsoft fabric lakehouse
Hi,Would you please share more information about best practices to ingest servicenow data into Microsoft fabric platform data warehouse or a lakehouse?I need to know:- How to configure Microsoft fabric connector.- How to load specific data like incid...
PDI Instance - Integration Hub Plugins - Activated but missing
I have activated the Integration Hub plugins several times from the PDI Developer portal, and they are showing as installed from the portal, but they are not actually installed in my PDI. I am not able to add any REST or REST Message capabilities in ...
How to find who checked out a catalog item?
Hello, Does anyone know how to find who checked out a catalog item?In addition, I wonder if we also have a table to store checked out versions of catalog items like workflow versions? Thank you in advance and have a nice day!
Translate Send email action in flow designer
Hi experts, Can we translate Send email action content in flow designer? TIA
Resolved! Client Script: Show Name Only from Reference Field
Hello,Currently, in the CMDB table, the "Display Name" field is set to Display = true, and it shows the value in the format (name - company name). However, in table X, I want to use only the name field (not the full display name) in a reference field...
How to create an event rule from a flow
I'm wondering the best way to create an event rule based on one of the flows in our environment? We have a flow that isn't finishing in time, and I would like some guidance on how to create an event for this.
Not allow the user to change to a choice X of the channel field in incidents in the Workspace view
How do I configure a script to block a workspace list view update, like I can do with the Oncelledit client script for UI Core?I tried doing it this way, but it didn't work.
HUIBuilder insert dashboard
Hi everyone, Im not sure if this is the right category of the community, but Im trying to put a dashboard that I created on the landing page of "Service Operations Workspace", the only component that Im seeing in "UIBuilder" is the "Dashboard Overvie...
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