I'm trying to see if there's a way to add a VIP icon or highlight the user's name for the "caller" field in list view if the caller is a VIP. I was able to accomplish this before in native UI using a field style, but I have not been able to find a wa...
Import Source: External data file contains employee records with name, email, department, employment type, and manager email. Conditions to Apply During Transformation: Set the user's department based on the incoming department name. If Emp_Type is "...
Hi,In a Scheduled Data Export on a table, I want to replace the exported values of a choice field (install_status) : for example:"In use" → Active"Retired" → Decommissioned I tried using a Pre-export script with row.setValue() or setDisplayValue(), b...
Hello All,We see that subflow,actions are sometimes called from scripted rest api,business rules etc... When we want to debug for any issues, how can we know the source from where they are called?TIA
We have received a request to either remove, change, or hide the "Request Approved" from the Stage. It doesn't need to be removed from all of the Catalog Items, just certain ones. Can anyone help with this?
Hi,How can I hide the Slack chat channel option on Collaborative Communication task on major incident workbench? Is there any other way aside from deactivating it from the channel configuration? Thank you.
Hello All,Recurring tickets data is not displaying for users on SOW list. When we log in as admin we are able to view but impersonating any one does not display data.we checked roles, acls etc and that looks good.Please advise.TIA
We currently have licensing for CSM but we have not implemented it yet. So we don't account accounts for a lot of our external users. They would like to be able to use comments instead of the formatted email. Is there a way that if we add the users e...
Hi Team can someone explain to me what is a fix script so i created a business role that change the statut based on a stateand i need to create a fix script to update initially all the records that have that state to the correct statutThanks!
I need a approval in catalog task not in RITM level and task should closed only after at least one approval got approved.i tried with a script below in the workflow catalog task activityvar sysid = task.sys_id;var taskSysID = task.setNewGuid();var gt...
The requirement is to populate comment on the approver tab when An approval has been added before the SCTASK created. "My business rule on "sc_req_item" table, shown below, is not populating the approver tab for all users. Only a few users are being ...
We've just started to using CAB Workbench for our weekly CAB review meeting.While workbench is intuitive to review and approve during the CAB meeting, we started to notice lack of flexibility, or perhaps I do not know how it is supposed to work..For ...
There's a variable on a record producer that's a date field. A user entered a date from the current month but it displayed as something strange like 6/72/2025. I've impersonated this user and tested with others—no one else sees this issue. There are ...
Hello We are trying to set up notifications for our mobile environment for our client. We would like to customize these notifications but are not sure of where this information can be found. Any resources for this? Thanks
I have created custom application when create dashboard then create report then click on add to dashboard option in report then i got alert " No writable dashboards available". And unable to add report in dashboard. My purpose is only admin see repor...
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