Hi Community, I’m working on Customer Service Management (CSM) and created a Flow Designer flow that handles escalation approvals and case reassignment. The flow triggers when an Escalation record is created.In the Escalation Template, when I uncheck...
Hello,With reference to https://www.servicenow.com/community/developer-forum/string-field-with-max-limit-4000-accepts-more-than-4000/m-p/2002737 Unfortunately, it contains some dead links to the old ServiceNow Wiki. So I feel justified making this a...
Hello All,I have a order guide which has a Lookup select box variable "Model" referenced to Vendor Items table(pc_vendor_cat_item). In this variable I am display the product model names as choices for the user. My requirement to display the price of ...
I need to create add button and edit button in Affected CI's and Impacted CI's. The current configuration is the add button is visible in affected only in new state. But it should be visible for all users till authorize state and to the change manage...
I have read quite a few pages and can't seem to get a clear answer. We would like to send an email to an external customer from servicenow. We utilize azure and Microsoft products and spokes available. Is it possible to have Servicenow trigger an ema...
I want to display part of a response that I get from a REST message and I want to display this information in a sidebar tab in Service Operation Workspace dashboard. Which data resource should I use and what appoach should I take?
Hello, I would like to add an option to the contextual sidebar on the HR agent workspace. Has anybody been able to do this? And if so what steps did you take to do this? Many Thanks, Luke
Hi Everyone,you just need to go to SN Utils extension and right click -> select tools -> select popin / popout I thought this is useful for Community members hence sharing
Hi All,one Team everyday they will place file in shared folder. so to get that file From run commander when I place "admin\Servicenow\majaordata\import\" , it will take me to Import folder , there are multiple files. Now I would like to access specif...
Hello Community, I hope you’re all doing well.I’m currently working on a requirement where we need to enable Service Catalog functionality within the Mobile Agent app. I understand that Now Mobile is primarily designed for requesters to browse and su...
Hello,I would like to add the ability to send emails (and see sent and received emails) from the Requested Item record form in the Service Operations Workspace. I added the email Client attribute to the sc_req_item dictionary entry (See figure 1). C...
How can we hide 'author-view' toggle (top right side) from employee portal.
Team, Doing this integration with Microsoft Defender: https://learn.microsoft.com/en-us/defender-cloud-apps/protect-servicenow Anyone else travel down this path? Were there any gotchas or performance issues to deal with? Thanks,Jeff
