Ref to https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-servicenow I followed step-by-step the whole procedure but when I test my Copilot Agent, it stucks trying to transfer the conversation? Is anyone been able to invoke l...
How to customise Font, we need to add Meriyo font in KB Article? Navigate to System Properties > All Properties.Search for the property: glide.ui.html.editor.v5.font.collectionPlease suggest if you have any idea
Hi.My project has Phase1 and Phase2.Phase1 includes incident, problem management, and change management.Phase2 will introduce Domain Separation by implementing a new system.Although it is still in the consideration stage, create domain A and domain B...
I need to add a new button to a list/related list in the Software Asset workspace, but any configurable workspace will do.The button needs to be visible (either all the time, or only when records are selected) and will process only the selected recor...
I need assistance with creating a button on a catalog item in ServiceNow. When the user clicks on this button, I want it to capture all the field values on the form and generate a PDF document containing those values. Can anyone guide me on how to ac...
Hi Everyone,My ask is to pause a flow till a user specified duration.We are going to suspend an HR case till a date specified by agent over a date field, it can be 1 day it can be 2 days or 3 days so on, can we pause a flow designer till that date an...
Hi Everyone,I created a notification on the parent sn_hr_core_case table whose send when is set to 'triggered' , i have created a flow designer as well on the sn_hr_core_case table and in advance options set to run the flow on current and extended ta...
Hi,When I go through Home page and open an article through a process using expand and collapse, the drilldowns are available but when I click on Copy Permalink and open it in another window , the drilldowns , expand and collapse is not present. 3 mai...
Hi All,I have a requirement where a catalog variable job_number should:Not be visible on Catalog Item or RITM (achieved by a Catalog UI Policy). Be mandatory only on SC Tasks when:Short description starts with "Create address book record"Assignment g...
I know that ServiceNow provides Git source control integration in Studio. But I'm trying to determine if it's worth using.Most ServiceNow developers use update sets to provide a level of development isolation. And all changes are immediately committe...
HI,We are loading User data via transform maps to sys_user table. However the department field also is mapped to department field in user table. (source_department)SInce the choice is set Create=TRUE for Department, it is creating Departments in cmn_...
Hi, I'm currently looking for a solution to one my PI conundrums and so far haven't managed to find an answer. Hopefully somebody here will have a suggestion. It's about group auto assignment. I followed this article:https://www.servicenow.com/commu...
Had 7 catalog items under the same business service but only few are not not showing items that are clicked "add to cart" option from "try it" but backend it got added. after a refresh the shopping cart is showing the item. I had checked ui policies ...
I was trying to add the subject person's manager dynamically in the cc field while using a response template in HR agent workspace. I tried with email script but that's not the right way as i am not able to save it. Please let me know if i can do it ...
Hi, My instance is the latest version of ServiceNow and the drag and drop functionality for file upload on catalog items is not working. It is working in other parts of my instance. Please see the code for the widget: <!-- Direct Attachments Sect...
