process a change in the Workflow Studio
How do I process a change in the Workflow Studio? From creating the change to updating its state?
Forum Posts
ServiceNow RCM : Regulatory Alert design questions
If a customer says that at the end an alert will be a part of a source document, why do I need two different types of alerts, (Reg Alert vs Source Document) what should one say? And why do we need a source document table for import, we can directly a...
In RCM, what is the difference between a source document and a regulatory alert
In Regulatory Change Management, what is the difference between a source document and a regulatory alert ? Please provide but a technical and a functional answer. #grc #irm #rcm
Suspending approvals
Our client wants a feature where when a change goes on hold, no one is able to approve or reject any of it's approvals. At the moment, the feature works by disregarding all approvals when the change goes on hold. But the client doesn't want to have t...
Create a new CIM record from Service operations Workspace
I want to create a new CIM record from the Service operations workspace. To do this I want to add a new interaction I have created a new entry in the UX page property:{"contextual": ["record","kb_view"],"newTabMenu": [{..........},{"label": {"transl...
How to call a script include in the mobile app
I'm trying to call a script include in a field in the mobile app, but it doesn't seem to work. The script include is a client-callable and I'm trying to call it in the field's conditions.
PA Dashboard not allowing Assign to me feature in the List record
I want to enable the Assign to me feature in the PA Dashboard currently I see this feature is not allowing
Can we add Workflow Activity to an 'Ask for Approval' action in Flow designer?
We are triggering RITM approvals using flow designer and want to populate 'workflow activity' field to identify which application's approval is being triggered We are triggering approvals using 'Ask for approval' action where there is no field or opt...
ServiceNow Learning 60: Copy Files from SFTP to ServiceNow via Flow Designer ServiceNow
Hi All, Recently I came across this solution wherein it provides us to copy files from SFTP Server to ServiceNow via IntegrationHub Plugin Flow Designer.SFTP step Create a reusable action to manage files and directories on an SFTP server and to move ...
GlideDate object always returns UTC as Timezone???
I see the documentation for the GlideDate object (NOT to be confused with GlideDateTime), here and here The writeup for setDisplayValue() says:"Sets a date value using the current user's display format and time zone." My time zone is US/Eastern. Bu...
Need to show list of Customers from SAP into choice list in servicenow realtime
Dear experts,We have customer data in SAP and there is a requirement to show the list of customers (sap cust no, sap cust name, sap cust address, active flag), in dropdown in servicenow. This information needs to be realtime i.e. when user clicks on ...
How can I set an event handler so that when clicked it takes me to the contract
So in UI builder I have used a calendar report on the ast_contract table to show when contracts are expiring. How can I configure a event handler or else so that when I click on the event in the calendar it will take me to the specific contract recor...
Can I use Inbound Email Action to clear a table and trigger Data Source import?
Hi everyone, I’m trying to automate a process using an Inbound Email Action. Here’s what I want to achieve:1. When an email is received (with an attachment),2. I include the sys_id of the Data Source in the email body (e.g., as plain text),3. The scr...
Duplicate RITM's created for same inbound email action
HI All , We have created an inbound email action to create RITM when received from a specific user (Ex:John).If 2 emails are received at the sametime, the RITMs created , there are few varaibles which are getting swapped. How can fix this. Please sug...
Attachment icon disappearing after error throwed
Hi all, Attachment is mandatory while moving CTASK to close state , before updating the record attachment icon is there After updating the record without attachment error will throw and attachment symbol is getting disappeared. i want to show att...
| User | Count |
|---|---|
| 133 | |
| 50 | |
| 35 | |
| 19 | |
| 17 |
