I read somewhere that it was recommended to link an Interaction to another interaction, when a user calls in with and issue, an interaction is created, then the user follows up a week later after the initial interaction was closed and a second inter...
Hi everyone,I'm working on a request to highlight the "Reopen count" field when its value is greater than 0. I managed to implement this successfully in the Form View using a UI Policy. In Service Operations Workspace (SOW), I was partially successf...
Good evening! I am trying to logically think of the best way to do this - we have a team/group who deals with financial information and do not want other teams viewing their descriptions within tickets (rest of the ticket is okay). The problem is t...
Hi Community,I need help creating reports in ServiceNow for the following scenarios. If I receive a working solution, I’ll definitely mark it as the accepted answer:Top 15 most favorited applicationsTop 15 most favorited applications this monthTop 15...
Is it possible to import requested item variables to a PDF form and then send the form to the user to collect signature using Docusign eSignature spoke? I currently have the Docusign eSignature spoke configured and installed in my instance. Was cur...
I just completed SNAF and am preparing for the certification exam. As soon as I did the last training module, the course was marked as complete and I could no longer access the training instance that is part of the course. I thought when I got a deve...
Hi All, As per the requirement, I want to create a widget that shows the list of Incidents caused by a Change, displayed under the "Closure Information" tab of the Change Request. The section should be visible only if there are associated Incidents.I...
I see several entries created by GUEST account in 'Outbound HTTP Logs' [sys_outbound_http_log] table? Similarly, I see in inbound API table as wellWhy GUEST user? In which scenario guest user will appear? I have seen this kind data in many instances...
Hi Experts, i am stuck at a point where i need to fetch the data of repeater component after modifications done i printing the the data as a record using modal ,here user has option to change the data and submit for update,and i need to modify the d...
Hello,I'm trying to make a modification to our landing page in Service Operations Workspace. Basically, we've added a user field for "nickname" and we want to use that instead of the firstName that it defaults to. I setup a local Data Resource that...
hey developers,If you know the newly added topics in CAD certification exam.pls send us those topics
Good day! Variables from the request HR Case are not populated on the HR Case in Agent Workspace for HR Case Management under the Variables section (variable formatter). I have filled out the record producer but once I go to the HR workspace and op...
I need to display a tooltip when hovering over the Quick Link container. I've already cloned the widget—could you please guide me on what changes or additions are required in the HTML to implement this functionality?Just like this tooltip shown in th...
We're trying to update our KB procedures. The person who largely leads this does more manual work than is necessary. I'm trying to get the process done more inside SN and better utilize out-of-box functionality.Currently, the process is done with our...
