Multiple user with same name in select box. How to differentiate

[kennetholesco]

Hi All,

How do you usually differentiate users in a select box like below? Users are having trouble selecting the correct name

thanks!

[scott barnard1]

Hi Kenneth

Go to the dictionary entry by right clicking the field name label an add to the attribute field

ref_ac_columns=email

This will add an extra column to the lookup with the email address

Replace email with any other column on the user table like location or company etc

[Prateek kumar]

Check this out:

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/field-administrati...

[Jaspal Singh]

Hi Kenneth,

If its on portal I guess this would be a variable & if so you need to pas below attribute by looking for Default Value tab in the Variable & pass attribute ref_ac_column=user_name;email in the Variable attribute.

If its on backend form then you need to Right click the field, configure dictionary & then click on Advance related link. You will find Attribute field & pass the attribute ref_ac_column=user_name;email.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[kennetholesco]

Hello,

I've tried it in the variable attribute and it works in ITIL view but not in Service Portal. Any suggestions? Thanks!