MultiSSO and a Transform map

[ericgilmore]

ver. Tokyo

I've been tasked with making some updates to the login process on an instance. Taking a look at the configuration, it looks like a mostly standard MultiSSO setup. Only I've noticed that there's a transform map/script that runs during the login process which updates the accounts' sys_user entry as part of the process.

I can find no documentation about this, or about the MultiSSO login process that explicitly says something along the lines of; This page is called, which triggers this business rule, which looks for this system property, etc.

First, I'm trying to understand what happens, explicitly, during the login process, so I can start using another property passed from the identity provider (email) to ServiceNow for selection of the proper sys_user entry. And why is there a transform map being utilized here?

Doe anyone know where I can find explicit details and which files/scripts are being used during this MultiSSO login process, and why is there a transform map being used here?

[Tony Chatfield1]

Hi, I would expect transform maps\scripts to run as part of a data import process, not as part of an (user) authentication process. Perhaps you could clarify details of the map\script and how it is called from the login process so that, so that the community can better understand your instance configuration and issue.

[ericgilmore]

@Tony Chatfield1 That's what I'm trying to understand as well. I don't know what's triggering/calling it. My guess is that at some point this instance used or is using SAML in some way and perhaps this was there for that and has just been left. But I really don't have a clear answer for you.