My approval is not showing for the particular user

tGhadage
Tera Contributor

‎06-03-2024 07:12 AM

Hi Guys, 

 

I have added the icon link called " My Approvals " which is visible for me for my admin service portal homepage have attached the screen shot for your understanding. 

Screenshot (191).png

Now if I impersonate to a particular user for (will not be able to name here) for that user it's not visible as shown in the below screenshot.

Screenshot (190).png

 

Any help would be highly appreciated!! 

 

Thanks! 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-03-2024 07:16 AM

IS any approval pending for that user? if no, then it will not show. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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tGhadage
Tera Contributor
In response to Dr Atul G- LNG

‎06-03-2024 07:19 AM

No Its just like a quick link where the approvals will be directed. it should be showing to that particular user as well. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to tGhadage

‎06-03-2024 07:22 AM

Hi @tGhadage  

 

I doubt it will work, if no approval assigned to that user. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
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tGhadage
Tera Contributor
In response to Dr Atul G- LNG

‎06-03-2024 07:25 AM

So if there are approvals assigned to that user then will it chance it will be visible to him.

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