How to copy @mentions on record work notes to sidebar mentions

Suresh K2
Tera Expert

I am trying to copy @mentions from record mentioned in activity stream to sidebar mentions. 

 

Please provide me any suggestions, how we can achieve this. 

2 REPLIES 2

Community Alums
Not applicable

Hi @Suresh K2 ,

Unfortunately, that's not possible OOTB.

If you mention someone on the Collaboration chat window it will display in the Mention section 

SandeepDutta_0-1717248573854.png

 

SandeepDutta_1-1717248573732.png

 

If you mention someone in the incident/task it will only send emails not on the sidebar

 

SandeepDutta_2-1717248573865.png

 

 

 

Any custom solutions in this scenario?