My code just doesnt work in PDI instance

[Deeplaxmi]

Hi,

I have just started using my PDI instance. I am new to it. I have been learning from Youtube past 2 days.

While coding in PDI, even though I checked my code many times, its correct but still there is no results. Even gs.log doesn't work.

Is there any PDI setting that I must do?

I tried 2 coding stories both just doesn't show any  results

What I did is created 3 fields in incident table as shown in screenshot. Requirement : Once "caller" is entered, then caller manager, caller mail and caller location should populate. I used below script include and client script but just nothing shows. Is there any PDI setting that i need to do on request of a new PDi?

Script include : 

var Hope = Class.create();

Hope.prototype = Object.extendsObject(AbstractAjaxProcessor, {

Autopopu: function(){

var gr = this.getParameter('sysparm_value');

gs.log("came");

var a = new GlideRecord('sys_user');

a.addQuery('sys_id',gr);

a.query();

if(a.next()){

gs.log("details"+a.u_caller_location+','+a.u_caller_manager+','+a.u_caller_email);

return a.u_caller_location+','+a.u_caller_manager+','+a.u_caller_email;

}

},

    type: 'Hope'

});

Client script :

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

var getcaller = g_form.getValue('caller_id');//check the quotes

//gs.log('visited');

var gazax = new GlideAjax('Hope');

gazax.addParam('sysparm_name','Autopopu');

gazax.addParam('sysparm_value',getcaller);

gazax.getXML('Automa');

function Automa(response){

var ans = response.responseXML.documentElement.getAttribute('ans');

var test = ans.split(',');

g_form.setValue('u_caller_location',test[2]);

g_form.setValue('u_caller_manager',test[1]);

g_form.setValue('u_caller_email',test[0]);

}

}

Script include

[shubhamdubey · Accepted solution]

@Deeplaxmi 

There is issue with your script

Please refer this video for this 

https://www.youtube.com/watch?v=MgXuzjNAei8&list=PLKH9bPqlw1neGCJbunoZl7ag-zYxyi8Oe&index=9

[Mark Roethof]

Hi there,

Try to add debugging, to see if your script is triggered at all, if your script include is reached, up to where the script is running, from where the script is failing. Adding debugging will save you a massive amount of time. If then still stuck, no worries, just mention what you debugged and the details here, then we can help you further. Also saves us a lot of time 🙂

[Mark Roethof]

This might also help you:
- 2020-10-21 - Blog - Q: Help!!! My code is not working! A: Did you debug your code?

[Abhishek M]

Hi @Deeplaxmi,

I saw in your client script you have used the string when calling the callback function, you need to pass callback function name directly, also when getting an answer to get value returned from script include you need to use "answer" instead of "ans" that is a syntax please try above client script and check.. also i have placed an alert on ans  variable so that you will be able to what answer is returning

[shubhamdubey · Accepted solution]

@Deeplaxmi 

There is issue with your script

Please refer this video for this 

https://www.youtube.com/watch?v=MgXuzjNAei8&list=PLKH9bPqlw1neGCJbunoZl7ag-zYxyi8Oe&index=9