My Dashboard isn't showing the data I want

cwolfe01 · ‎12-11-2023

I'm having some trouble with one of my reports. The report is looking at the incident table for incidents where the state is one of "On Hold", "Resolved", "Closed", or "Canceled", but I'm not seeing "Resolved" in the chart. How can I fix this?

Dr Atul G- LNG · ‎12-11-2023

Hi @cwolfe01

Seems it is data issue? As suggested please check the data in list view , is any record in resolved state or not?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

abirakundu23 · ‎12-11-2023

Hi @cwolfe01 ,

Yes, OOB it is 7 days, this number is a property in System Properties.

after that it will be closed automatically.

Please check OOB BR & system property is running in backend.

BR : incident autoclose

System Property: com.snc.incident.autoclose.basedon.resolved_at

Please mark helpful & accept if its helped your answer.

Dr Atul G- LNG · ‎12-11-2023

Hi @cwolfe01

Seems it is data issue? As suggested please check the data in list view , is any record in resolved state or not?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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