My developer instance does not let me login even though app engine studio is live

[DenizcanA]

I have a dev instance but when I want to login, it asks an App Engine Studio license even though it seems installed and live in the instance.

Isn't it possible to use a dev instance without a paid license for app engine studio? As far as I remember, I was able to access it a couple of months ago 🤔

[SD_Chandan · Accepted solution]

Hi @DenizcanA ,

No need to worry.

1. Log back into developer.servicenow.com

2. Go to your profile

3. On the left side, open the Instance Recreate section

4. Select Change User Role

5. Change the user role from AES to Admin

6. Save your changes

7. Log out and then log back into your PDI instance
   
   
   

[mayankkumar · Accepted solution]

Hey @DenizcanA 
Could you please try Change user role and then try again?
And let me know if issue resolves or not

[Dr Atul G- LNG]

Keep Learning N Keep Growing!!

[DenizcanA]

Thank you all! I reset and wipe the instance before your messages to see if it'll solve the issue and waiting for it now. Once it's complete I'll follow your instructions

[mayankkumar]

Okay @DenizcanA .

[DenizcanA]

@mayankkumar is it normal that instance reset process takes more than 20 minutes? 🤔

[mayankkumar]

@DenizcanA Sometimes, the issue may be on ServiceNow's end. If you're able to release the current instance, try requesting a new one. Otherwise, we may need to wait until the it resets.