Is it possible to create Wizard like form?

[varunkumar11863]

Hi All,

We are trying to build a catalog item which would have Wizard like view so that users can enter data easily. Does ServiceNow provides any OB capability (or on UI builder) which can do this?

[nityabans27]

Hi @varunkumar11863 ,
ServiceNow does not provide a true out-of-the-box (OOB) "wizard-style" catalog item experience in the classic Service Portal. However, depending on which experience you're targeting (e.g., Service Portal vs UI Builder / Next Experience), there are different approaches available

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🔹 1. Classic Service Portal (Most common)

❌ No OOB Wizard View

• There is no native multi-step/wizard UI support for catalog items in the Service Portal.

• All variables are shown on one page, unless you manually group them via variable sets.

✅ Workarounds:

• Use multiple catalog items or variable sets with onChange visibility rules.

• Use Container Start / End variables to simulate sections or steps.

• Use custom widgets or multi-page flows (requires custom development).

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🔹 2. UI Builder + Catalog Item (Next Experience)

✅ OOB Wizard Experience Possible

If you're using UI Builder (Next Experience) with Record Producer / Catalog Item, you can build:

• A custom page with tabs or cards to simulate wizard steps.

• Use Data Resources, Client State Parameters, and Events to store and move user input between views.

• Build step-by-step navigation manually.

🧠 Note: This requires experience with UI Builder and is not drag-and-drop easy — but it is fully possible and much more flexible than Service Portal.

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🔧 Alternative: Use "Record Producer Flow" in Flow Designer

• Build a Flow or Subflow with approval/input steps.

• Launch from a simple Catalog Item or Scripted Button.

• Not a UI wizard, but a back-end wizard-style process.

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✅ Recommendation

Use Case Recommended Approach

Service Portal	Use visibility logic or build custom widget
UI Builder / Next Experience	Build a custom page with wizard-style layout
Want fast dev with minimal UI	Use Flow Designer with inputs/outputs

If you find my answer helpful kindly accept it as a solution.
Thanks and regards 
Nitya Bansal

[Dr Atul G- LNG]

Hi @varunkumar11863 

No, out of the box (OOTB), there is no way to create something like a wizard."