My first custom application!

[Jeff Loock]

Good afternoon! 

I am attempting to build my first app in my PDI. It is a property management app that has three types of users. A property manager (admin) who assigns tasks, account managers who can move tasks from an opened state to an approved state, and tenants who submit requests via the record producer. 

My approval works, my record producer works but I am running to a couple other problems. 

The first is I cannot edit my access controls in studio. So if a user does not have the admin role they cannot move the state from opened to approval. 

My second has to deal with my service portal. I am trying to add my record producer to the service portal, but when I "try it" the record producer does not leave the page when clicked. 

Again this is my first project and I'm doing my best, however I have hit some blockers that I am hoping y'all can help me through. 

Thank you!  

[Punit S]

Hi Jeff,

Building your first app can be a challenging but exciting experience. I'd be happy to help you with the issues you're encountering.

For the first issue you mentioned, it sounds like you are having trouble editing the access controls for your app. If users without the admin role cannot move the state from opened to approved, you may need to adjust the access controls for the appropriate tables, fields, and roles. To do this, you can navigate to the "Access Controls" module in Studio and modify the permissions as needed. You may also want to check the business rules and scripts associated with the state change to ensure that they are set up correctly.

For the second issue, it sounds like you are having trouble displaying your record producer in the service portal. One possible solution could be to ensure that the record producer is properly configured and published to the service catalog. You may also want to check that the portal is configured to display the service catalog and that the appropriate permissions are set for the users who should be able to access it.

If these solutions do not resolve your issues, it may be helpful to review the documentation and seek assistance from the ServiceNow partner expert . Good luck with your project!

Please mark my answer as a solution/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal.

Thanks,
Punit

[Jeff Loock]

My problem with the Access Control Module in my PDI is that I cannot access it. For some reason it is set to read only. I tried to impersonate a system admin too. Still got the same results when I went to Studio. 

The record producer does show in the service catalog and works when accessing it from the service catalog. 

[Punit S]

Did you try to access after you elevate yourself as security admin ? First step is to check if you have security admin role and if not ensure you have that role Security_admin and you log in with elevated admin using top right menu of you instance (near to your profile ) 

Please mark my answer as a solution/helpful in case it adds value and moves you a step closer to your desired ServiceNow solution goal.

Thanks,
Punit