My Groups Work Query

[Graham18]

Under the 'My Groups Work' on SNOW how do I add in options for who the caller is and incident/SR state fields?

These appear to be missing... but looks like these fields dont apply to the task table? even though they exsists on the task extened tables.

Incident - Extened from the task table

u_service_request - created table from Incident (extended)

Can you advise on how to get these to show?

[telmo · Accepted solution]

Hi Graham,

Can you check if you have this property set:

Telmo

[Graham18]

Hi Telmo,

I have ticket this option.

How do i add the specific feilds in now?

Thanks again,

Graham

[telmo]

Hi Graham,

Click on "My Groups work". Right click on the columns header of the list and choose "Configure -> List Layout" ,

You should have the fields there so you can add them to the list.

Telmo

[Pnik]

Hi,

Could you guide - how to add Caller field on dashboard ITIL Homepage  under "My Groups Work"

[telmo]

Hi Graham,

You want to add the fields caller and incident/SR state to the displayed columns, or you want to change the filter of "My Groups Work" to do some filtering on caller and incident?

Telmo