My instance goes offline within 3-4 days. And if i try refreshing instance, it again goes to offline

[RasikaS]

Instance name: https://dev216506.service-now.com

[Sandeep Rajput]

@RasikaS This is expected as ServiceNow doesn't guarantees the availability of the PDI instances all the time. PDI instances are just for the training purposes and may go to hibernation without any warning. Unfortunately, there is no official support available for the PDIs.

[Sandeep Rajput · Accepted solution]

@RasikaS Please mark the response an accepted solution if it addressed your question.

[Dr Atul G- LNG]

Hi @RasikaS 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[Dr Atul G- LNG]

Hi @RasikaS 

Any thing wrong in my answer?