My instance has been suspended - how to get it back ?

[harinalamalapu]

Hello Community friends,

I have been very active on my instance (dev13049.service-now.com), In fact I have made some configurations changes yesterday evening also. However, I am getting the following error when I attempted to login today. Can anyone help me with it?

This instance has been suspended due to inactivity... please sign-in to the developer portal to restart.

[jnguy1]

Hi Hari,

I see your two wake up requests.

Did you login between them? If you wake up an instance and don't login, they will go back to hibernating within about ~30 minutes.

Thanks.
Jack

[harinalamalapu]

Great, I am able to wake up my instance and access now. Thanks for all your assistance.

[harinalamalapu]

I haven't logged in between these two wake ups. So this is expected!!

What is the general inactivity window that is eligible for Hibernation ?

[jnguy1]

Hi Hari,

I'm not sure I understand your question.

But yes - if you wake it up and you don't login within 30 minutes, the expectation is that it will sleep again.

If you are logged in, it should give you up to 6 hours after your last activity before hibernating again.

Let me know if you have any additional questions.

Thanks.
Jack

[bernyalvarado]

30 minutes of inactivity might be stretching the boundaries of usefulness too far.

It has been a little bit of a nightmare just to active my plugins on the dev instance since these by itself involve a wait time I can't control.

Thanks,

Berny