My instance https://dev318143.service-now.com is offline for a long time.

[kbanerje]

My instance https://dev318143.service-now.com is offline for a long time.

[Juhi Poddar]

Hello @kbanerje

Unfortunately, there is no direct support for PDIs. You can wait for a couple more days to see if the instance comes back online. If it remains offline beyond that, releasing the current instance and requesting a fresh one might be your only option.

While releasing your instance isn't ideal, it's often the quickest way to resume work if your PDI doesn't become available soon.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[Keshav72]

Hi @kbanerje ,

I am also facing the same issue in the Xanadu version PDI.

You can log in to https://developer.servicenow.com/dev.do from there, try waking up your instance or refreshing it.

Please note, the ServiceNow Developer site is currently under maintenance, which might be causing the issue.

Please mark my answer as helful/correct if it resolves your blocker.

Thank you
Regards,
Keshav

[323103383L04]

Hello @kesav72you can wait for sometime, refresh and login

[Dr Atul G- LNG]

Hi @kbanerje 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

Backup and restore you PDI data using GITHUB

FYI, earlier Backup and restore feature was available for PDI's which is disccontinued since 15 DEC 2022

Link to that Post- https://developer.servicenow.com/blog.do?p=/post/update-to-restore-on-pdis/

However, there is a way to Backup your PDI Data using GITHUB

Please go through this URL for detailed explanation - https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/