My instance is offline

[sumitcshend]

Instance is showing offline since morning. Tried refreshing instance few times but it didnt work

[Anand Kumar P]

Hi @sumitcshend ,

Instance will be  restored within some days. I suggest wait for a few days, as the issue might resolve.

If you haven't accessed your instance for over 10 days, ServiceNow might reclaim it.

If the instance is still offline after 2 days, you may need to release the current instance and request a new one.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[raj chavan]

Hi @sumitcshend 

No support is available for PDI ,if You can wait more wait and see if it come online or you have to to release this instance and take a new one . Unfortunately you previous instance data will be lost 
going forward it will be useful if you take backup of you PDI work if you haven't now 

[Dr Atul G- LNG · Accepted solution]

Hi @sumitcshend 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future.